Privacy Policy — Smart Lift Technologies

Last updated: [today’s date]

Smart Lift Technologies (“we,” “our,” “us”) operates smartlifttechnologies.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

Who We Are

Our website address is: https://smartlifttechnologies.com

If you have questions about this policy, contact us at admin@smartlifttechnologies.com or +1(561) 932-9132.

Information We Collect

When You Make a Purchase

When you make a purchase, we collect:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely through our payment provider — we do not store your full card details on our servers)
Order history and product preferences

When You Contact Us

If you reach out via our contact form, WhatsApp, or live chat, we collect the information you provide, such as your name, email, and the content of your message, to respond to your inquiry.

When You Browse Our Site

We automatically collect certain data through analytics tools, including:

Pages visited, time spent on site, and referring website
Device and browser information
General location (city/country level, based on IP address)

We use Google Analytics (via MonsterInsights) to understand how visitors use our site and improve the shopping experience.

Live Chat

We use Smartsupp for live chat support. If you use this feature, your messages and any information you provide during the chat are stored by Smartsupp on our behalf. You can review Smartsupp’s own privacy practices at their website.

Cookies

Our site uses cookies for:

Keeping items in your shopping cart as you browse
Remembering your login (if you have an account)
Analytics tracking (see above)
Live chat functionality

You can control or disable cookies through your browser settings, though some site features (like the shopping cart) may not work properly without them.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order (confirmations, shipping updates, support)
Improve our website and product offerings
Send marketing communications, if you’ve opted in (you can unsubscribe at any time)
Prevent fraud and ensure website security

Who We Share Your Data With

We share your information only as necessary to operate our business:

Payment processors: Zelle, Wire Transfer, and Apple Pay, to process transactions
Shipping carriers to deliver your order
Google Analytics/MonsterInsights for website analytics
Smartsupp for live chat functionality

We do not sell your personal information to third parties.

How Long We Retain Your Data

We retain order information for as long as necessary to fulfill legal, accounting, and business reporting requirements — 2 years for tax/accounting purposes.

Live chat conversations and contact form submissions are retained for 12 months to help us provide better support.

Your Rights Over Your Data

You have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to legal/accounting retention requirements)
Opt out of marketing communications at any time

To exercise these rights, contact us at admin@smartlifttechnologies.com.

Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.