Returns & Refund Policy - Smart Lift Technologies

Last updated: October 14, 2026

We want you to be confident in what you buy. This Returns & Refunds Policy explains when you can return an item to Smart Lift Technologies (“we,” “our,” “us”), how to start a return, and how refunds work. Please read it before you order, and contact us if you have any questions.

At a glance

New items: return within 14 days of delivery if unused and in original condition and packaging
Pre-owned items: return within 7 days of delivery if materially different from the listing description
Damaged, defective, or wrong item: report it within 3 days of delivery and we will make it right
Custom-built and made-to-order items: not returnable unless damaged or defective on arrival
Refunds: sent to your original payment method within 5 to 10 business days after we inspect the return

Returns of new items

You may return a new item within 14 days of the delivery date if all of the following apply:

The item is unused and in the same condition you received it
It is in its original packaging, with all parts, accessories, manuals, and documents
You have your order number or proof of purchase
You contacted us and received return approval before sending it back

For safety and hygiene reasons, we cannot accept items that show signs of use, wear, damage after delivery, or modification.

Pre-owned items

Pre-owned items are listed with their condition and photos. We describe each item as accurately as we can. Because they are previously used, pre-owned items are sold as described and are not eligible for change-of-mind returns.

If a pre-owned item is materially different from its listing description, contact us within 7 days of delivery with your order number and clear photos. We will review the case and, if the item does not match the description, offer a refund or another suitable solution.

Items we cannot accept for return

Custom-built, made-to-order, or personalized items, unless they arrive damaged or defective
Items marked “final sale” on the product page
Items returned after the return window has closed
Items that have been used, damaged, or altered after delivery, or are missing parts
Batteries or electrical accessories that have been misused or damaged by incorrect charging or installation

Damaged, defective, or incorrect items

If your order arrives damaged, does not work as it should, or is not the item you ordered:

Contact us within 3 days of delivery.
Send your order number and clear photos of the item, the packaging, and any damage or defect.
Keep all packaging until we have reviewed your case.

If the problem is confirmed, we will arrange a replacement or a refund and cover the return shipping.

How to start a return

Contact us by phone, WhatsApp, or email with your order number and the reason for the return.
Wait for approval. We will reply with return instructions and the address to send the item to.
Pack the item securely in its original packaging, with all parts and accessories.
Ship it with tracking and keep your tracking number until the refund is complete.

Please do not send a return without our approval first, because we may not be able to process it.

Return shipping

You are responsible for return shipping costs unless the return is due to our error, or the item arrived damaged or defective. We recommend a tracked and insured service, because we cannot be responsible for items lost or damaged on their way back to us.

Inspection and refunds

When we receive your return, we inspect it and email you the result. If it is approved:

We refund the item price to your original payment method within 5 to 10 business days. For payments made by bank transfer or Zelle, the refund is returned the same way.
Your original shipping charges are not refunded, unless the return is due to our error or a damaged or defective item.
For approved change-of-mind returns of new items, a restocking fee of 15% of the item price applies, to cover inspection and handling.

Your bank or card issuer may need extra time to show the refund on your account.

Exchanges

If you want a different item, contact us. We will process the return of the original item under this policy, and you can place a new order for the item you want. If the item you want is in stock, contact us first so we can hold it for you.

Cancelling an order

To cancel an order before it ships, contact us as soon as possible with your order number. Once an order has shipped, the return process above applies. See our Shipping Policy for more.

Warranty

Where a product comes with a manufacturer’s warranty, the terms of that warranty apply, and we will help you with the information you need to make a claim. Pre-owned items are sold without a warranty unless the product page says otherwise. Ask us about the specific product you are interested in before you buy.

Customers outside the United States

If you live in a country with consumer protection laws that give you rights beyond this policy, such as a statutory right to cancel a distance sale, those rights still apply. Import duties, taxes, and customs fees are not refundable by us, because they are charged by the destination country.