Wheelchair FAQ: Your Questions Answered

We ship to the US, Canada, the UK and more. Enter your address at checkout to see whether delivery is available to you.

Shipping costs and delivery timelines for your address are shown at checkout, before you pay. For large items or special requests, contact us and we’ll help you plan.

Yes. Call +1 (561) 932-9132, message us on WhatsApp, or email admin@smartlifttechnologies.com. Tell us how the chair will be used and we’ll point you to a good fit.

You pay through a protected checkout page. The payment methods available are shown at checkout.

Contact us with your order number and we’ll update you on its status.

Contact us as soon as possible with your order number, and we’ll tell you what can be changed. Once an order has shipped, changes may not be possible.

A manual wheelchair is moved by the user or a caregiver and has no battery to charge. An electric wheelchair uses a motor and battery, so it takes less effort over longer distances but is heavier and needs charging. Think about how far you travel, who will use it, and how you’ll transport it. Browse our manual wheelchairs and electric wheelchairs, or contact us for help deciding.

The usual starting points are seat width (the widest part of the hips, with a little room added) and seat depth (from the back of the hips to just behind the knee). Back height and leg length also matter. A therapist or doctor can give exact measurements for the user.

Weight capacity is listed in the specifications on the product page where we have the figure. If it isn’t shown, ask us before ordering and we’ll confirm it for you.

Yes. Tell us about the person’s needs, the places they’ll use the chair, and how it will be transported, and we’ll suggest suitable options.

Coverage depends on the plan, the product, and the user’s situation, so we can’t promise it. Check with the insurer or a healthcare provider before ordering.

Requirements depend on your situation, for example if you plan to claim through insurance. A doctor or therapist can advise on the best chair for your needs. Our product information is general and isn’t medical advice.

A folding frame collapses for storage and car transport. A rigid frame doesn’t fold, but it’s usually more responsive and efficient to push, which is why it’s popular with active users.

A self-propelled chair has large rear wheels so the user can move themselves. A transport chair has smaller rear wheels and is designed for a caregiver to push.

Folding models are easy to fit into a car trunk. Check each product page for the folded size, and contact us if you want help picking a travel-friendly chair.

Many models have adjustable features such as arms, backs, footrests, or seat height. The adjustments for each chair are listed on its product page.

Range depends on the model, the battery, the terrain, and the user’s weight. Where we list a range on a product page, treat it as a maximum under good conditions.

Follow the manufacturer’s instructions and use only the charger that matches your chair’s battery. Some models have a detachable battery that you can charge separately from the chair.

Some do. Folding models are listed with their folded size and weight on the product page, so you can check that they fit your vehicle or storage space.

Airlines have their own rules for powered mobility devices and lithium batteries. Check the airline’s requirements and your battery’s details before you travel.

The M Series is our range of self-balancing power wheelchairs, including the M4 and M4 Pro. They use sensors to help keep the seat level on uneven ground. See the M Series for details.

Check the compatibility listed on the product page, or send us your wheelchair’s make and model and we’ll confirm before you order. Browse our power wheelchair accessories.

No. A charger must match your chair’s battery type, voltage, and connector. The wrong charger can damage the battery or the chair.

Contact us with your wheelchair’s make and model, and we’ll tell you what we can supply.

Each product page states the condition. Pre-owned items are clearly labeled and described, so you know what to expect.

For pre-owned items, the photos show the actual chair, unless the listing says otherwise. If you’d like more photos or details before ordering, just ask.

It means the item has been used only a little and kept clean. The product description states its condition, and you can ask us for extra photos or details.

Contact us right away with your order number and photos of the damage, and we’ll work out the next step with you.

Return terms can vary by product, especially for custom-built and pre-owned items. Contact us before ordering and we’ll confirm the terms for the item you want.

Warranty coverage depends on the product. Ask us about the item you’re interested in, and we’ll tell you what applies before you buy.

Call +1 (561) 932-9132, message us on WhatsApp, email admin@smartlifttechnologies.com, or use our contact page.