Shipping Policy - Smart Lift Technologies

Last updated: October 14, 2026

This Shipping Policy explains how Smart Lift Technologies (“we,” “our,” “us”) processes and delivers orders placed at smartlifttechnologies.com. If anything here is unclear, contact us before you order and we will help.

At a glance

Where we ship: the US, Canada, the UK and more
Processing time: 1 to 3 business days after payment is confirmed
Shipping cost and delivery estimate: shown at checkout before you pay
Tracking: emailed to you once your order ships
Questions: +1 (561) 932-9132 or admin@smartlifttechnologies.com

Where we ship

We ship to the United States, Canada, the United Kingdom, and other countries. Enter your address at checkout to see whether delivery is available to you. If your country isn’t listed, contact us and we will check whether we can arrange delivery.

Order processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed on the next business day.

Processing can take longer for custom-built or made-to-order items, and for items that need inspection or preparation before they ship. If that applies to your order, we will tell you the expected timing before it ships.

Payment confirmation

We start processing an order once payment has been received and confirmed. For payment methods that are completed outside the website, such as bank transfers, processing begins after the funds clear.

Shipping costs

Shipping costs depend on your destination and the size and weight of your order. The cost is shown at checkout before you pay.

Delivery times

Estimated delivery times for your address are shown at checkout. These are estimates and not guarantees. Delivery can be affected by carrier delays, weather, customs processing, public holidays, and incorrect or incomplete addresses.

Large and heavy items

Wheelchairs, power chairs, and other mobility equipment are large and heavy, and are shipped by freight or parcel carriers that can handle them.

Large items are delivered to the address you provide, usually to the entrance or curbside at ground level. Inside delivery, setup, and assembly are not included unless we have agreed otherwise in writing.
A carrier may contact you to arrange delivery. Please keep your phone number up to date and be available to receive the shipment.
Please check the delivery location in advance and make sure someone can receive the item and move it indoors.

Order tracking

When your order ships, we will email you the carrier and tracking number. If you haven’t received tracking information within 5 business days of placing your order, contact us with your order number.

International orders, customs, and duties

Orders shipped outside the United States may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in the product price or the shipping cost. We have no control over these charges and cannot predict their amount. Please check with your local customs office if you are unsure.

Incorrect or incomplete addresses

Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect address that you provided. If a shipment is returned to us because of an address problem, we will contact you, and additional shipping charges will apply to send it again.

Damaged, lost, or missing shipments

Inspect your delivery. Check the packaging and the item when it arrives. If the box is visibly damaged, note it with the carrier at delivery if you can.
Report damage quickly. Contact us within 3 days of delivery with your order number and clear photos of the packaging and the damage.
Lost or delayed shipments. If tracking shows no movement for a long time, or your order doesn’t arrive within the estimated window, contact us and we will work with the carrier to find it.

We will review each case and tell you the next steps. For returns and refunds, see our Returns & Refunds Policy.

Changes and cancellations

To change or cancel an order, contact us as soon as possible with your order number. Once an order has shipped, we may not be able to change or cancel it.